If you suspect a problem with your cable service, please go through the checklist below before seeking assistance.

  • Is your TV plugged securely into a live electrical outlet?
  • Are your connections to the wall outlet and your TV secured?
  • Is the problem with one channel, all channels, or a group of channels?
  • Is the problem in your set only?
  • Is your TV tuned to the correct channels (when using VCR and/or converter box)?