FAQs
In which cable zones is Telstar Cable licensed to operate?

Telstar is licensed to operate in
1.Mona,
2.Hope Pastures,
3.Washington Gardens,
4.Patrick City,
5.Beverley Hills,
6.Swallowfield,
7.Riverton City,
8.Duhaney Park,
9.New Haven,
10.Vineyard Town,
11.Cross Roads,
12.Meadowbrook Estate,
13.Barbican,
14.Cherry Gardens,
15.Half-Way-Tree,
16.New Kingston,
17.Trafalgar Park,
18.Whitehall,
19.Meadowbrook,
20.Constant Spring and
21.Constant Spring Gardens.

How soon can I get service after applying for it?

After a completed service application form is received and all payments are made, service will be provided within one business day.

What are the company's operating hours?

Monday to Saturday 8:30a.m. to 5:00 p.m.

Do I have to visit the office to pay bills?

Telstar has many convenient ways for you to pay your bills other than by visiting the office: RBC Royal Bank internet banking, post dated cheques, Paymaster, Tele-Midas, Tele-Scotia and through credit card details provided over the telephone.

Where is Telstar's business premises located?

Telstar is centrally located at:

109A Constant Spring Road, Kingston 10

What do I need to do to sign up for the service?

To sign up you need to present a valid ID such as your national ID, passport, or drivers' license and complete an application form that contains the agreed terms of service.

What is the emergency number used for?

The emergency number is used to resolve cable emergencies that result from such situations as downed cable wires, sudden interruptions of cable service and such situations.
Other queries and requests can be made between the hours of 8:30 a.m. and 5:00p.m


Does Telstar offer any other services apart from cable?

Telstar offers high-speed internet and VOIP phone services for international calling.

If service is suspended how much does reactivation cost?

The reconnection fee is currently $739.29 if you have been disconnected through the converter Box. If however you have been disconnected through the Converter Box and then subsequently disconnected from the pole outside your premises, the cost is $2,688.87.For customers requesting disconnection from the pole when leaving the premises for an extended period of time, the reconnection fee is $1,949.58.

What does the system maintenance charge cover?

Components of the system maintenance charge are as follows:
The increased cost of electricity
Increased costs of fuel and vehicle maintenance
Increased numbers of boxes in use require an increase in the signal output which in turn requires the use of more amplifiers
Increased rates by overseas programmers and devaluation of the Jamaican Dollar

How many Converter Boxes can I have on each account?

You can have a maximum of 4 Converter Boxes per account. Above 4 converter boxes, a separate account will need to be opened by the customer. For a second, and subsequent accounts, no system maintenance charges will be levied in addition to the current monthly charge.

When are payments for services due?

Payment should be made by the first day of each month. Service can be disconnected for non-payment at any time after payment becomes due.

How are payments in advance treated?

Upon the receipt of an advance payment for six (6) months, the account of the customer will be credited with $500
Upon the receipt of an advance payment for eleven (11) months, the twelfth month will be provided free to the customer

How do I identify my customer service representative?

Every Telstar customer service representative should identify himself or herself by name when you call.
If they do not, please specifically request the name of the representative and immediately advise management of this breach of customer engagement protocol.